Refund policy
Personalised & Custom Products
Due to the custom nature of our personalised photo magnets, we do not accept returns or exchanges on personalised orders. Each item is made to order specifically for you.
However, if your order arrives damaged, defective, or incorrect, we will make it right. Please contact us at contact@vineandglowstudio.com within 7 days of receiving your order with:
- A photo of the damaged or incorrect item
- Your order number
We will offer a full refund or replacement at no extra cost.
Refunds
We will notify you once we’ve received and inspected your refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at contact@vineandglowstudio.com.
We appreciate your understanding and support of our small business!